Refund policy
At Grow Vintage, we want you to love every piece you bring home. If something isn't right, here's how we can help.
Eligibility for Returns
- Returns are accepted within [7] days of delivery.
- Products must be unused, unopened, and in their original packaging with all tags intact.
- Due to the nature of our products, candles, diffusers, room sprays, essential oils, car perfumes and potpourri cannot be returned once opened or used, for hygiene and safety reasons.
- Customised, personalised, or bespoke hampers (with names, dates, messages, or custom branding) are final sale and not eligible for return, unless damaged or defective.
Damaged or Defective Items
If your order arrives damaged, broken, or defective, please contact us within [48 hours] of delivery with photos/videos of the product and packaging. We'll arrange a replacement or refund at no extra cost to you.
How to Initiate a Return
- Email us at growvintageopc@gmail.com or WhatsApp us at +91 8287575737 with your order number and reason for return.
- Our team will review your request and share the next steps within [2 business days].
- Once the returned item is received and inspected, we'll notify you of the approval status.
Refunds
- Approved refunds will be processed to your original payment method within [7–10 business days].
- Shipping charges, if any, are non-refundable unless the return is due to our error (wrong/damaged/defective item).
Exchanges
We currently offer exchanges only for damaged, defective, or incorrect items. For a different fragrance or product, please place a new order.
Non-Returnable Items
- Opened or used fragrance products
- Customised and personalised gifts
- Items marked "final sale" at checkout
- Gift cards
For any questions, reach out to us anytime at growvintageopc@gmail.com or +91 8287575737.